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Customer Success Technical Support Specialist

Are you driven by helping customers succeed using your troubleshooting skills to tackle complex technical issues? Read on!

The Role

MyVR is on a mission to deliver the most powerful and user-friendly management and distribution software for operators of short-term rentals. Technical Customer Support Reps play a key role in empowering customers and relaying key learnings back into the product so MyVR becomes even more powerful and user-friendly. Each day you get to interact with our incredible customers and awesome partners all over the world via email, chat and phone. There are times when you won’t know the answer so we’re looking for folks who are always up for a challenge and won’t stop until a solution is found.

What you’ll get to do:

Your day-to-day responsibilities will shift and grow but to start with, you will:

  • Provide world-class support and contribute to the success of a fast growing start-up.
  • Become an expert in all areas of the MyVR product, especially our system that synchronizes data with partners like Airbnb, and VRBO.
  • Educate and onboard customers so they can automate and centralize their marketing and operations to get the most out of MyVR.
  • Answer technical and application configuration questions by looking at dashboards, combing through log files and reviewing API documentation.
  • Contribute to our growing knowledge base, making it easier for customers and internal team members to find information about our product. Work side by side a team of entrepreneurs and engineers with a proven track record.
  • Advocate for our customers, clearly communicating feedback into the organization.

Who you are:

  • You are friendly, patient, and able to empathize with customers in a genuine way that lets them know you care about their needs.
  • You have an ability to explain complex scenarios in beautifully simple terms.
  • You are responsible, accountable and take ownership for your actions.
  • You are able to able to evaluate, troubleshoot, and follow-up on customer needs.
  • You can replicate and document customer needs to help our team understand their situation.
  • You love building relationships with your customers.
  • Thrive on going the extra mile, even when it’s not asked for and have a great work ethic, day in and day out. You have grit and take initiative to see things through to completion. If it needs doing, you do it.

What you’ll need:

You have a unique combination of skills, talents, and mindset, including:

  • Technical support of an application
  • Experience working with engineering teams
  • Incredible conflict resolution, and communication skills
  • Superb problem solving skills

Bonus points if you have:

  • Short term rental industry experience
  • Computer Science or Information Systems background
  • Supported API integrations
  • Used Zendesk to facilitate support
  • An interest in metrics

Who we are:

MyVR is a well funded, Y-Combinator (W12) alum with an experienced founding team.

At MyVR we are focused on achieving results and getting things done for the owners, property managers, and third-party developers we work with. We’re committed to doing the right thing because it’s the right thing and putting people before personal agendas. We value accountability, passionate execution, openness, unyielding integrity and empathy.

We’re on a mission to deliver the most powerful and user-friendly management and distribution software for operators of short-term rentals. If that sounds like something you want to be a part of, reach out now.

To apply, email with the subject "Customer Success Technical Support Specialist".

Apply Now